Review how WLAB is deployed, how data stays inside your environment, and what technical teams need before go-live.
Review architecture10+Channels
30+Reports
Self-HostedDeployment control
Custom APICRM ready
10+ Connected Channels
One workspace for web, messaging apps, social, email, SMS, and custom API channels.
Own your very own communication platform
Replace monthly subscriptions with a system that you have full control over across all channels, teams, AI workflows and reporting.
PLATFORM
Unified Inbox & Live Chat
Bring website chat, messaging apps, email, SMS, and social conversations into one self-hosted workspace with routing, SLA control, and shared customer history.
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AUTOMATION & INTELLIGENCE
AI Automation & Reporting
Automate repetitive questions, connect internal data, and track AI usage, team performance, and customer behavior from one reporting layer.
Learn moreEnterprise value pillars
Perpetual License
Replace recurring subscription fees with a platform your business buys once and operates under its own commercial model.
Own itData Ownership
Keep customer records, conversation history, and reporting data inside infrastructure and governance your team controls.
Your dataCustom Integration
Connect CRM, ERP, member systems, order data, and internal APIs so every conversation carries the context your teams need.
Open APIOperational Visibility
Track teams, agents, channels, SLA, CSAT, AI usage, and consumer behavior from one reporting layer built for real operations.
30+REPORTS
Built for enterprise teams
More than a chat widget
WLAB gives your business a full communication layer: live chat, omnichannel inbox, AI workflows, reporting, and deep system connectivity.
See Platform OverviewTop enterprise concerns
Connect CRM, ERP, member systems, order data, and internal APIs so agents and automations run with real context.
See integration layer
Understand how teams track SLA, CSAT, AI usage, queues, and customer behavior from one reporting layer.
See reportingBuilt for ownership
Consumer's Touchpoint
Bring website live chat, social messaging, email, SMS, and internal systems into one operational layer so your teams work from the same customer context.
Website, messaging, and social
Bring web chat, messaging apps, email, and social conversations into one operating layer so every team sees the same history.
CRM, ERP, and internal APIs
Sync profile, order, membership, and account data into the workspace so agents and automations can act with real business context.
Shared
Customer
Routing, AI, and follow-up flows
Use one foundation for agent handoff, AI assistance, lifecycle journeys, and next-step automations across owned channels.
Context
Why companies switch fromSaaS chat platforms
Replace recurring platform rent
A perpetual license turns chat software from a monthly operating tax into an owned asset your team can plan around.
Keep customer history under your control
Conversation history, customer records, and reporting data stay inside your infrastructure instead of being locked inside a third-party SaaS vendor.
Integrate CRM, ERP, and internal APIs
Teams switch when they need a conversation layer that fits existing operations instead of forcing everyone to work around missing integrations.
Unify teams around the same customer context
Instead of managing separate chat, automation, and reporting tools, teams get one platform for live operations, AI workflows, and customer intelligence.