Unified conversation timeline
Keep agent notes, customer history, and account context in one workspace so support and sales teams do not lose time switching between tools.
Platform
One self-hosted inbox for live chat and every owned channel.
WLAB brings website chat, messaging apps, email, SMS, social, and API-driven conversations into one operational layer so agents work from shared context instead of switching between SaaS tools.
Why teams choose WLAB
- 10+ Channels inside one inbox
- 1 Timeline for every customer record
- Self-Hosted deployment under your control
Capabilities
Built to fit enterprise operating models.
Live chat deployment and routing
Deploy branded live chat with routing rules, SLA timers, queue ownership, and escalation logic tuned to how your business actually operates.
Omnichannel operating model
Bring website messaging, social, email, SMS, and custom API channels together so your teams work from the same customer context.
FAQ
Common questions before rollout.
Can WLAB support multiple brands, teams, or regions?
Yes. You can segment queues by brand, function, language, or region while preserving a shared customer timeline and consistent routing rules.
Does the inbox work with existing CRM or internal systems?
Yes. WLAB is designed to connect CRM, ecommerce, member, and internal systems so agent context and downstream workflows stay connected.
Next step
See how WLAB fits your business.
We can tailor the rollout around your current systems, security requirements, channel mix, and highest-priority customer workflows.