Privacy
How WLAB handles business contact data while customers retain sovereignty over conversation and reporting data in self-hosted deployments.
WLAB is built for businesses that want stronger control over customer communication data. In self-hosted deployments, customer records, conversation history, and reporting data remain within the environment and governance model defined by your organization.
Information shared through sales, support, and evaluation workflows is used to respond to your request, deliver services, secure commercial operations, and coordinate implementation or support activities.
Where WLAB is connected to CRM, ERP, member systems, or internal APIs, data handling expectations should be reviewed as part of implementation planning so each system boundary is clearly understood.
Teams should use Customer Success & Support or their commercial contact for account-specific privacy, access, or data-handling questions that require review against deployment and support scope.